Christmas Turkey FAQs

1. Sign In or Register: Start by signing into your SuperValu account or creating one if you’re a new user.
2. Choose Your Slot: Go to the Welcome tab at the top of the page to select your preferred store, choose delivery or collection, and pick a date between 21st and 23rd December, along with a time slot.
3. Add Items to Your Trolley: Use the search bar or browse through aisles to find your products. All turkey options are located in the Christmas section.
4. Checkout: Complete the checkout process to confirm your order.

Important: Turkeys must be ordered by 8th December, and you will not be able to change your turkey selection after this date. On the day you place your order, we pre-approve your card to ensure it is valid. We will seek to authenticate (but not charge) 115% of the order value from your bank to cover your shop. This practice aligns with the EU Payment Services Directive. You will be charged on your delivery/collection date after your order has been picked in-store.

Turkeys are available for online orders in select stores only. Please see the full list of participating stores here. If your store isn’t on the list, you can still pre-order a turkey by visiting your local SuperValu in person.

Earn Turkey Tokens and redeem them for a half-price SuperValu fresh Irish turkey! Here's how it works:

1. Collect Turkey Tokens: For every €1 you spend online, you’ll collect 1 turkey token when you scan your Real Rewards card or app. During special promotional periods (18th–25th November and 9th–15th December 2024), you’ll earn 2 turkey tokens per €1 spent!
2. Reach 500 Tokens: Once you’ve collected 500 tokens, a half-price turkey voucher will automatically be added to your Real Rewards account. It will also appear in the upcoming voucher section of your Real Rewards app within 30 minutes of reaching the target.
3. Order Your Turkey: Place your turkey order online at participating stores by 8th December 2024 to guarantee availability. Orders placed after this date may not be fulfilled, and stock is subject to availability.
4. Apply the Voucher: When modifying your Christmas order, go to the Vouchers & Coupons section at checkout, locate the turkey voucher, and click Apply. The discount will then appear in your order summary.
5. Complete Checkout: Finish the checkout process to save your modified order with the applied discount.

Important Notes:

• Offer applies only to SuperValu fresh Irish whole turkeys. Free-range, organic, boned, and rolled turkeys are excluded.
• You can check your token balance in the Real Rewards app or by logging into your Real Rewards account online.

For more details about Half Price Turkey and collecting tokens, click here.

Unfortunately, home delivery for turkeys is only available on the 21st, 22nd, and 23rd of December. If you need your turkey specifically on the 24th, you can place an order in-store for collection on Christmas Eve.

Currently, we don’t offer pre-orders for butchery hams. However, limited selections of pre-packaged ham will be available to add to your order starting from December 19th. Simply log in and modify your order at that time to include it.

Yes, you can modify your order even after it has been placed. Follow these steps:

1. Open the confirmation email you received and click the “Modify Order” link at the top. Alternatively:
2. On desktop, go to My Orders in the main navigation bar.
3. On the app, select the My Orders tile on the main page.

Please note that turkey orders cannot be modified after 8th December, so ensure your selection is final by then. Once in your order, you can add or remove other products and apply Real Rewards vouchers or your half-price turkey voucher if eligible.

You can modify your order until midnight on the evening before your selected delivery or collection date. However, turkey orders cannot be modified after 8th December, so please ensure your selection is correct before this date. Be sure to complete the checkout process to save any changes.

Once your order is placed, you cannot change the store for collection. Please ensure you select your preferred store before completing your order. Note that turkey orders are final as of 8th December and cannot be changed or moved to another store after this date.