Terms and conditions
1 GENERAL TERMS FOR USE OF SITES
1.1 WHO ARE WE?
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Sites, including, without limitation, modems, hardware, software, and long distance or local telephone service. Any of the Sites may contain additional terms (for example conduct guidelines) that further govern the use of that Site, including without limitation particular features or offers (for example competitions). If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a particular Site, then the Terms and Conditions in this agreement shall prevail. Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order).
1.2 INTELLECTUAL PROPERTY
Unless otherwise noted, the Sites, and all features and materials on the Sites, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by us or our suppliers. The Sites and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Sites for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Sites.
2 REAL REWARDS TERMS
Collecting Real Rewards Points (Points) in Store or Online
2.1 Real Rewards Key Fobs (“Key Fobs”) are issued by Us or your local SuperValu.
2.2 To collect Points a customer must present his/her Key Fob at the checkout during a transaction. To collect Points on purchases made with SuperValu online you will be required to quote your Real Rewards number.
2.3 There must be a total spend of at least €1 in a single transaction for that transaction to qualify for the collection of Points.
2.4 At the date of this Policy the redemption value of Points is one Point equals one cent. We reserve the right to vary the redemption value at any time.
2.5 Points and/or vouchers will only be awarded upon the purchase of Qualifying Products as defined in section 6 of this Policy Other products and ranges may be excluded at any time and without prior notice and such changes will be at the discretion of your local SuperValu store or Musgrave or as may be required by law.
2.6 Points collected cannot be exchanged for cash and cannot be sold or in any way traded. Redeemed Points cannot be used again.
Money Back Vouchers
2.7 In order to qualify for vouchers entitling you to a reduction in your bill for products purchased from Us (Money Back Vouchers) you need to have accumulated a minimum of 250 Points in a collection period. (Musgrave reserve the right to vary the points collection period and the minimum level of points per collection period).
2.8 Money Back Vouchers greater than €5 will be mailed with a statement at the end of each collection period. Money Back Vouchers less than €5 will be made available via the App and Web only.
2.9 Money Back Vouchers expiry dates and terms and conditions can normally be found on the back of a voucher.
2.10 Insufficient Points to qualify for Money Back Vouchers/Points left over after your vouchers have been issued will be “carried over” to the next collection period.
2.11 You may nominate if you want to receive Money Back Vouchers electronically, to do this go to My Account.
2.12 Money Back Vouchers can only be redeemed on qualifying purchases in participating SuperValu stores in the Republic of Ireland, when shopping online with SuperValu and with Programme Partners. Key Fobs bearing the same serial number as the Money Back Voucher must be presented when redeeming. For purchases that do not qualify see section 3.5 above and the terms and conditions on the back of the Money Back Vouchers.
2.13 Money Back Vouchers may be used for full or part payment of a transaction, no change will be given. Money Back Vouchers cannot be exchanged for cash or gift cards.
2.14 Lost or stolen Money Back Vouchers can only be reissued provided they have not expired or they have not been cashed.
2.15 It is your responsibility to ensure all of your personal details are up to date and to contact the Real Rewards helpline if you have not received a Money Back Voucher mailing in 12 months.
Spend & Save Vouchers
2.16 Vouchers may be issued from time to time as an additional offer where a minimum amount of spend on qualifying products must be made in a single transaction to qualify for a price reduction or other benefit. e.g. Spend €70 & get €11 off. (Spend & Save Vouchers)
Collecting and Redeeming Points with Programme Partners
2.17 Points can also be collected by a customer where the customer transacts with one of Our programme partners (Programme Partners). Points are awarded when one of our Programme Partners tells us that you have undertaken a relevant transaction with them. Our Programme Partners determine the particular transactions on which Points can be earned and the number of Points to be earned per transaction. As our Programme Partners may change, an up to date list of Programme Partners is available for you to view at any time on www.supervalu.ie. You will have to inform the Programme Partner of the Key Fob number in order for any Points to be awarded.
2.18. Points collected when transacting with a Programme Partner are added to your Points balance, although this will not occur immediately and it may take a few days for your balance to be updated.
2.19 During a collection period Points earned can be redeemed for products/services/discounts offered by some Programme Partners before they are converted into Money Back Vouchers. Points redeemed in this way cannot be used again and will not qualify for Money Back Vouchers.
2.20 Transactions with Programme Partners and the collection of Points via Programme Partners are subject to all applicable rules and terms and conditions of the Programme Partner (e.g. booking, cancellation, returns, warranties etc.). We are not responsible for the delivery, standard, quality or otherwise of any goods and services received or supplied by the Programme Partner.
2.21 Points cannot be redeemed until they have been credited to your Key Fob. Programme Partners will take different periods to notify us of Points to be credited. We are not responsible for a failure, delay or error by a Programme Partner notifying us of Points to be collected.
2.22 From time to time you may be able to earn tokens for promotional rewards (Tokens) such as, (but not limited to), local Christmas half price turkey and/or other types of local or national promotions (i.e. luggage, cutlery, glassware (Promotional Rewards)).
2.23 Tokens for Promotional Rewards are awarded when shopping in a participating SuperValu store when €1 is spent in a single transaction. One Token will be issued for every €1 spent. This rate may vary depending on the Promotional Reward on offer.
2.24 Tokens will only be issued for the duration of a Promotional Reward programme. Unused Tokens will expire when the Promotional Reward ends.
2.25 Enough Tokens must have been accumulated to cover the full requirements of individual Promotional Reward offers.
2.26 All Promotional Rewards are subject to availability and may be altered or withdrawn by us.
2.27 From time to time local offers may be available to Key Fob holders from local businesses (e.g. hairdressers, dry cleaners, restaurants etc.) through your local store and any specific terms to these offers will be available from your local store.
General Terms & Conditions for Real Rewards
2.28 Both your local SuperValu and Musgrave reserve the right to decline to issue or withdraw the Key Fobs/Points/Tokens at any time, or to alter, amend or terminate the Real Rewards Programme at any time without prior notice and participants in the Real Rewards Programme may be removed from the Programme at any time at the discretion of your local SuperValu or Musgrave.
2.29 All participants in the Real Rewards Programme must reside in the Republic of Ireland or Northern Ireland and must be at least 18 years old on the date of issue of their Key Fob.
2.30 The Key Fob is non-transferable. It can only be used by the original applicant or by a member of that applicant’s immediate family, provided they are over 18 years of age and reside at the same address as the applicant.
2.31 The Key Fob can be used in all SuperValu stores in the Republic of Ireland participating in the Real Rewards Programme.
2.32 The Real Rewards Programme is for consumer participation only.
2.33 The Key Fob is not a credit, payment or cheque guarantee card.
2.34 Key Fob holders are responsible for the proper use and security of the Key Fobs and the Points accumulated on them. If the Key Fob is lost or stolen you should contact the Real Rewards helpline immediately and a replacement Key Fob will be made available. It is the customer’s responsibility to make it known to the statement member providing the new Key Fob, that it is to replace a lost Key Fob, in order to allow them to transfer the balance from the lost Key Fob onto the new one. Musgrave will not be responsible or liable for any unauthorised use of Points or lost or stolen Money Back Vouchers and/or Tokens.
2.35 We may close any Real Rewards account on which no Points have been earned or redeemed for a continuous period of 12 months. A customer can close his/her account at any time by notifying us. When an account is closed the right to redeem points from that Key Fob will be lost.
2.36 The promoter of the SuperValu Real Rewards Programme is Musgrave Limited trading as Musgrave Retail Partners Ireland, Ballycurreen, Airport Road, Cork. Company Reg. No. 1776.
3 ONLINE SHOPPING TERMS
3.1 SuperValu Service: When you shop online at SuperValu or one of our other branded stores you’ll enjoy the same products as when you call into us for your shopping. If you have any queries you can ask in store or call us on LoCall 1890 456 828 or 01 9068880
3.2 SuperValu Online: When you shop online with us you are buying delivered goods from your local store (the “Store”) which you nominate at registration or when you begin shopping when you register or start shopping. Your order is sent through to the Store, the goods on your order are picked at that Store and then they are delivered to your home. There must be somebody of at least 16 years of age present to accept a delivery except where an order contains any alcoholic products when there must be a person of at least 18 years of age present to accept delivery. All prices on the Site are specific to your local Store and you will pay the same on-line as you would do in your local Store at the time the order is sent to you for delivery together with an additional amount to cover the cost of delivery and all delivery charges will be made clear to you on the website on which you make your purchases. The delivery charge will be made clear to you as soon as you confirm which Store you arer ordering from. In addition there is a minimum order value and you will be advised of this when you are making your orders. No payment will be taken and no delivery will be made for goods ordered below this minimum order value.
3.3 The on-lline shopping website and the ordering process are operated by Us to enable you to shop online in the same way as you would if you were in-store. Please be aware that while we will try to meet all orders placed through the Site, we reserve the right to refuse to accept any order at any time.
3.4 For more information on our online sales policies see our About Online Shopping page or the website on which you ordered your goods.
3.4 Quality of Products: products will be picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, please talk to your delivery person or contact our helpdesk to arrange for a refund and collection of the products. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund.
3.5 Substitution Policy: On the rare occasion that we don’t have the item you have ordered we promise to substitute with the closest match available. If the substitute is less expensive you will of course only be charged for the cheaper item. If the substitute is more expensive you will have the opportunity to return the products to our delivery staff when they are delivered to you.
3.6 Customer Service: We promise to address any issue you have in relation to your use of this site for online shopping with your Store in a timely and courteous fashion.
3.7 Delivery Policies: If due to exceptional circumstances our delivery is going to be late getting to you, we will phone to ensure that you will be available to accept delivery or arrange an alternative delivery slot. If a customer is not present during the agreed delivery slot phone contact will be attempted to arrange an alternative delivery arrangement.
3.8 For help with SuperValu Online Shopping please call 1890 456 828 or visit our Help section. These terms and conditions do not affect your statutory rights.
3.9 Registration: In order to avail of SuperValu Online Shopping you are required to register with Musgrave for Real Rewards. You must complete the simple registration process and all the information supplied must be complete and accurate. You must supply a valid Real Rewards number or sign-up for Real Rewards as part of the registration process. You will be asked to choose a password, and the responsibility for maintaining the privacy of this account and password is entirely yours. Furthermore, you are responsible for all activities that occur under your registration and you agree to immediately notify SuperValu Online Shopping of any unauthorised use of your registration details or breach of security. All transactions made on the Sites are subject to the terms of this policy which will apply to all transactions using our on-line supermarket service
3.10 You may only use your own registration details, and cannot use anybody else's registration details without their prior express permission. You agree to notify us immediately of any unauthorised use or any other breach of security. By registering for our on-line supermarket Service, you agree and confirm that the details provided by you on registration, or at any time, are correct and complete. You must inform us of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
3.11 Once set up, your registration will continue indefinitely, regardless of usage levels, unless terminated by you, or Musgrave. You can terminate your registration with SuperValu Online Shopping by contacting our Helpdesk. Musgrave can terminate your account registration without prior notice at the discretion of management. Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service, you accept that your email address may be used to supply you with such information.
3.12. Pricing: Please note that all listed prices are guide prices only. Prices charged will be those in the store on the day the order is scheduled for delivery. These prices may be higher or lower than those advertised. Please note that all offers and promotions available in Store will also be applied and our pickers are trained to always choose the best available value for an ordered product. Where you consider that the difference between the actual price of goods and the guide price which was set out on this Site is unacceptable, your local SuperValu will provide a full refund on return of the goods. Your driver will be happy to discuss any issues you have or you can contact our Helpdesk. Prices displayed online are store specific and do not reflect the prices across all SuperValu stores. The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more.
3.13 All prices charged and all prices set out on this Site are inclusive of VAT. Service charges (Delivery or Collection) where applicable will be added to the total price of all goods and are not included in individual item prices.
3.14. Availability of Items. Your local SuperValu is constantly working to ensure that only items available in Store are shown online, however neither your local SuperValu store nor Musgrave can guarantee availability of any item, and cannot be held liable for non-delivery of unavailable items. Your local SuperValu will when possible, substitute unavailable items with similar items or identical items in alternative quantities unless instructed otherwise. Any substituted items will be clearly marked on your delivery docket and the delivery staff will notify you of these items. You will have the opportunity to accept or refuse these substituted items and will be refunded for any items you do not accept and return to the delivery staff. Substituted items will be charged at the price of the substitute item in the Store on the day of delivery. Customer Quotas may apply on promotional lines.
3.15 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
3.16 Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. We reserve the right to refuse orders including those that we consider are for commercial or non-domestic purposes, or subject to onward delivery by a 3rd party. Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
3.17 We are unable to offer a discount on bulk purchases or fulfil orders for wholesale purposes. Your order is for your own use as a consumer, and is subject to normal pricing and availability while stocks last.
3.18 Transactions involving alcohol may only be made during normal licensing hours.
3.19 Quality of Produce. All of our fresh products will be expertly picked to have the longest available shelf life. Where you are not happy with the quality of any of your products, we are happy to arrange a refund. This can be arranged at the time of the delivery by bringing it to the attention of the delivery staff, or by contacting the Helpdesk. Please be aware that we cannot accept returns of fresh or perishable products or on products that have been packed specifically for you (for example meat products from our butcher), but where any product is not fit for its intended use we will arrange for a refund.
3.20 Delivery: For your security, SuperValu Online Shopping will deliver only to the address given for any particular order. There must be a person over 16 years of age to sign for each order. Where there are any alcoholic products in an order then the person who signs for the order must be over 18 years of age. Delivery will not be made to public areas such as driveways, yards, apartment stairways or vehicles. Only occupied residences will be accepted for delivery.
3.21 Only addresses within specified townlands or areas in the delivery area of your local Supervalu store will be accepted for delivery. Where an order is accepted to an address to which delivery is not possible, contact will be made and no charge will be made. Neither SuperValu nor Musgrave will be liable for any non-delivery. All region maps on our Site are for guidance only and should not be considered binding. If you feel your area should be included for delivery, please talk to your local SuperValu; they’ll do everything they reasonably can to accommodate you.
3.22 Delivery will be made any time during the agreed delivery period. Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. Please note that where your order includes alcoholic drink or any other product that is regulated by the Intoxicating Liquors act, delivery may only be made within certain hours. The times at which such products can be delivered are set out below. This term is subject to change, at our discretion and/or at the discretion of the individual store or if there is a change in the law.
Day Opening Closing
Monday to Saturday 10.30 a.m. 10.00 p.m.
Sunday and St Patricks Day 12.30 p.m. 10.00 p.m.
Eve of Good Friday 10.30 a.m. 10.00 p.m
Good Friday Closed Closed
23rd December (if it falls on a Sunday)10.30 a.m. 10.00 p.m.
Christmas Eve 10.30 a.m. 10.00 p.m.
Christmas Day Closed Closed
Whilst every endeavour will be made for a timely delivery SuperValu will not be liable for any late delivery caused by circumstances beyond our control. In the case of a late delivery contact will be made to ensure that delivery can be made at a suitable time.
3.23. Voucher Redemptions: Standard terms and conditions apply to Online voucher redemptions. The voucher entitles the owner to the discount value promoted if the minimum spend is above the threshold indicated on the promotional piece. The minimum spend can only be earned through spend on Qualifying Products as defined in Section 6 of these terms and conditions. Discount cannot be applied retrospectively. One of each voucher valid per customer only. Validity dates apply to date of delivery. Enter the code provided at the online checkout to receive your discount.
3.24. Proof of Age: You must be capable of proving that the person accepting delivery of the goods is over the age of 16 or over the age of 18 where the order contains any alcoholic drink or other product governed by the intoxicating liquors act, to the satisfaction of the person delivering the goods on behalf of SuperValu. The acceptability of the proof provided will be at the absolute discretion of the person delivering the goods on behalf of SuperValu. If you will not be there for your allocated delivery time, please either change your delivery time or contact the Helpdesk as no goods will be delivered without satisfactory proof of age being provided where requested.
3.25. Returns / Exchanges: If you have a problem with anything you buy using SuperValu Online Shopping we will be happy to arrange a refund/exchange where appropriate. Any problem with goods noticed at time of delivery should be brought to the delivery staff’s attention immediately. Any problems noticed after delivery should be reported to the Helpdesk who will be happy to arrange a refund or replacement. Please be aware that we cannot accept returns of fresh frozen or perishable products or on products that have been packed specifically for you (for example meat products from our butcher) or on baby food, newspapers and magazines, but where any product is not fit for its intended use we will arrange for a refund. We will not be responsible for any loss or damage caused to the goods after delivery. Otherwise, our liability to you shall be limited in contract and/or tort to the value of the order only, unless we have been negligent and that negligence has caused death or personal injury.
3.26 We reserve the right to remove Real Rewards Points from returned items.
3.27 Not all of our stores take part in our online delivery service. It may be that your local store isn't the delivery store for your area. Each store has its own range tailored to its size and customer base, so sometimes products are available in your local store but not in the store which delivers your online shopping.
3.28 Contract No contract will exist between you and the local SuperValu store for a sale to you of any product or service unless and until the goods are delivered and signed for by you (or your authorised representative) to the satisfaction of your local SuperValu Store. Your order is an offer to buy from your local SuperValu Store and nothing we do or say will constitute an acceptance of that offer until we actually deliver the goods to you. At any time up to then we may decline to supply you with any products without giving any reason. All deliveries are at the sole discretion of your local SuperValu store and any order can be refused at its discretion. Payment will be processed in-store between the time of picking and delivery. Payment is only acceptable by Credit or Debit cards accepted in-store.
3.29 Changes to Terms & Conditions: Musgrave and your local SuperValu reserve the right to change the terms, conditions, and notices under which SuperValu Online Shopping services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site.
3.28 Linked / External Sites: We may from time to time provide links to other sites (Linked Sites). The information contained on Linked Sites, including but not limited to the price of goods and services supplied, is the responsibility of those third parties and you undertake to separately adhere to and review the terms and conditions and privacy statement of those sites. Neither Musgrave nor your local SuperValu accepts any liability in relation to the information or charges of Linked sites.
3.30 Unsubscribing. To unsubscribe from SuperValu emails and text messages, follow the unsubscribe instructions at the end of every email and text message. To unsubscribe from SuperValu emails, click the "To Unsubscribe click here" link at the bottom of any email. To unsubscribe from text messaging from SuperValu, text the word REMOVE to 50015 (Do not reply to the text message). Alternatively, you can change your privacy options in your account details.
3.31 RE-subscribing. To resubscribe to SuperValu emails and text messages simply log into your account here and check the boxes for receiving email and text messages. Double check your email address and mobile phone number are correct and update your details by clicking the Update Account button at the bottom of the page. It will take up to 4 days to begin receiving email or text messages from SuperValu again.
4 INSURANCE TERMS
This Terms of Business document is intended to give you important information concerning our approach to arranging insurances for customers and how we handle your insurance. If any points are unclear, please contact us on 1890 11 11 11 or email firstname.lastname@example.org for Home, Motor and Travel.
5.2 Our e-shop Site and the Sites may contain links to other Web sites that are not under the control of Musgrave. Musgrave has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. If you use the links, you will leave the Sites and your activities may be governed by other terms and conditions and privacy practices. Links are provided solely for the convenience and information of the Sites' users.
Limited Right to Use
5.3 You may only use this Site as a general guide to make price comparisons for your own private use and shall not use this site for any other purposes. The viewing, printing or downloading of any content, video, audio, graphic, form or document from the Site grants you only a revocable, nonexclusive license for use solely by you for personal, non-commercial purposes limited to the use as is reasonably required to view and listen to the content and navigate through the pages and links generally available to the public using a standard Internet browser and standard media player, and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, graphic, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal, noncommercial use (but not for resale or redistribution).
Editing, Deleting and Modification
5.4 We reserve the right in our sole discretion to change, edit or delete any documents, information or other content appearing on the Site.
Accuracy of Information
5.5 Product specifications and other information have either been made accessible by suppliers, manufacturers, retailers, publications, publicists; or been gathered from public-domain sources. Our intention is that all information on our e-shops website should be as accurate and up-to-date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. We try insofar as is possible to ensure the accuracy of product and pricing information displayed on our site. However, we urge our users to conduct their own research prior to purchasing from the stores listed on our service to ensure the accuracy of the prices. e-shops.com cannot make any guarantees that any information is correct or be held liable for any actions taken based on the product and pricing information provided. We can also not be held responsible for any loss or damage resulting from any business conducted with any company listed on e-shops.com. If you want to report an error or have any questions please contact Us at https://supervalu.ie/about/contact-us.
5.6 Mention of third-party products or services being sold by third parties through our e-shops Site (Vendors), including the use of trademarks or links to the web sites of Vendors, is for informational purposes only and constitutes neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with e-shops.com.
5.7 There is no charge payable to e-shops.com for use of the e-shops Site during the continuance of these Terms and Conditions. We shall have no responsibility for transmission of funds due to any third party Vendor provider or distributor with whom you may elect to deal. You shall be responsible for transmitting all payments due on the terms agreed with any third party Vendor provider or distributor.
WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY
5.8 THE COMPUTER PROGRAMS, INFORMATION AND OTHER CONTENT AVAILABLE FROM OR THROUGH OUR E-SHOPS SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, E-SHOPS.COM DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, (A) THAT ANY COMPUTER PROGRAMS OR INFORMATION AVAILABLE FROM OR THROUGH THE SITE, OR THE SITE ITSELF WILL BE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE, (B) THAT ANY COMPUTER PROGRAMS OR INFORMATION AVAILABLE FROM OR THROUGH THE SITE, OR THE SITE ITSELF WILL BE UNINTERRUPTED OR ERROR-FREE, (C) THAT DEFECTS WILL BE CORRECTED, (D) THAT THERE ARE NO VIRUSES OR OTHER HARMFUL COMPONENTS, (E) THAT THE SECURITY METHODS EMPLOYED WILL BE SUFFICIENT, (F) REGARDING CORRECTNESS, ACCURACY, OR RELIABILITY, OR (G) AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE COMPUTER PROGRAMS OR INFORMATION, OR AGAINST INFRINGEMENT. ALL 'INFORMATION' AND 'COMPUTER PROGRAMS' PROVIDED IN THE COURSE OF THIS AGREEMENT ARE PROVIDED WITH ALL FAULTS, AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU AS THE USER. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR OTHER CONTENT AVAILABLE FROM OR THOUGH THE SITE, OR THE SITE ITSELF. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY COMPENSATORY, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, PRODUCT LIABILITY OR OTHERWISE; NOR FOR ANY THIRD PARTY CLAIMS OF ANY NATURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THE INFORMATION AND OTHER CONTENT AVAILABLE FROM OR THROUGH THE SITE, AND THE SITE ITSELF, WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAIN FROM US FROM OR THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
6.1 We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any Service, content, feature or product offered through the Sites, with or without notice; charge fees in connection with the use of the Sites; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites. We also reserve the right to change the terms of this Policy from time to time. Any changes we may make to this Policy in the future will be posted on www.musgrave.ie and where appropriate, notified to you in the context of your use of the Services.
6.2 For the purposes of these Terms and Conditions the term Qualifying Products means products sold by us other than Lotto and lottery tickets, phone top-up vouchers, call cards, GAA tickets, gift vouchers, postage stamps, savings stamps, tobacco products, certain medicines and infant formula products. No Real Rewards Points will be earned in respect of purchases of products which are not qualifying Products and any requirement for a minimum spend in relation to any offer or voucher must be met through the purchase of Qualifying Products other than in respect of the minimum order requirement for online shopping.
6.3 If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
6.4 Our failure to exercise or delay in exercising a right or remedy provided by these terms and conditions or by law does not constitute a waiver of those or any other rights or remedies.
6.5 Neither Musgrave nor any Musgrave affiliated retailer shall be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.
6.6 Site Usage: As a condition of your use of the Sites and/or the Services, you will not use the Sites/Services for any purpose that is unlawful or prohibited by these terms and conditions.
6.7 You may not use the Site in any manner which could damage, disable, overburden or impair any Site/Service or interfere with any other parties use and/or enjoyment of those Sites/Services
6.8 You may not attempt to gain unauthorised access to the Sites or Services, other accounts, computer systems and networks connected to any Site/Services, through hacking, password mining or any other means.
6.9 Neither Musgrave nor your local SuperValu will be liable for any costs incurred by you to access the Site such as telephone, computer or other.
6.11 Availability of Services: Neither Musgrave nor any Musgrave retailer can be held liable for any interruption in the availability of the Site or the availability of delivery with respect to the supply of delivered goods or other Services provided by Musgrave or your local Musgrave retailer and any inconvenience or loss this may cause other than as may arise under law or under these terms and conditions. In particular, on-line shopping and e-shop Services are provided on an “as is” and “as available” basis and we cannot guarantee that the service will be fault free.
6.12 Limitation of Warranties: Neither your local Musgrave Retailer nor Musgrave makes any representations or warranties of any kind, whether express or implied, as to the operation of the Sites (including this Site), the information, content, materials or products, included on or in their sites/services. To the full extent of the applicable law, Musgrave and your local Store disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Neither Musgrave nor your local Store will be liable for any damages of any kind arising from the use of the Sites and/or the Services including (but not limited to ) the SuperValu Online Shopping service, and including (but not limited to) direct, indirect, consequential, incidental and punitive damages except in respect of death or personal injury caused by a negligent act or omission of Musgraves or your local Store. No oral advice or written information given by Musgrave, its affiliates, agents, directors, employees. agents, or the like, shall create a warranty, nor shall you rely on any such information or advice. Nothing in this paragraph applies to Musgrave or its local retailer’s liability in respect of products sold to You.
6.13 Miscellaneous: We are pleased to hear from users and welcome your comments regarding products sold by us and/or the Services and/or the Sites (“Comments”). You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Sites. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Musgrave or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We. take no responsibility and assumes no liability for any Comments posted by your or any third party.
6.14 All materials incorporated in or accessible through the Sites, including, without limitation, text, prices, product details, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, software, and other content, and the compilation, collection, arrangement, and assembly thereof (including the look and feel of the Site), are protected by Irish and international copyright laws, and are owned, controlled or licensed by Musgrave Retail or its permitted licensors. All such rights are reserved. Such materials may be used only for viewing the Sites in the ordinary course or as a resource for purchasing the products and/or services offered through the Sites. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-utilisation, transmission, republication, downloading, display, posting, performance, or other exploitation thereof by any means or medium without the prior written permission of the copyright owner is strictly prohibited. All trade marks on the Sites may not be used without our prior written permission. Any person wishing to link to any of the Sites should contact us, to apply for consent to make such a link. Making use of other facilities that may be provided on the website, use of any automated system or software to extract data from this website for commercial purposes (“screen scraping”) is prohibited, except in cases where third parties have entered into a written Licence Agreement directly with Musgrave which permits that third party to access Musgrave’s price, product details and other information for the sole purpose of price comparison.
Musgrave, Musgrave Marketplace, SuperValu, Centra and Daybreak are Registered Trade Marks of Musgrave.
6.15 The terms of this Policy and this Agreement shall be governed by the laws of Ireland without regard to choice of law principles and the courts of Ireland shall have jurisdiction to hear any dispute in relation to it. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Musgrave's right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Sites.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to email@example.com
Musgrave Group is committed to respecting your privacy and complying with data protection legislation. We would like our customers to read the following notice which explains your privacy rights and sets out how we, as a Data Controller, collect, use, process and disclose Personal Data relating to you and your interactions with us.
Terms defined in the Terms & Conditions have the same meaning unless expressly stated otherwise.
Additional conditions may apply to specific services or offers which we offer from time to time.
By accessing, browsing or otherwise using our websites and services, you confirm that you have read, understood and agree to this privacy notice in its entirety.
WHO ARE WE?
When we talk about “Musgrave”, or “we,” “us,” or “our,” in this privacy notice, we are talking about Musgrave Limited of Musgrave House, Ballycurreen, Airport Road, Cork, T12 TN99 in the Republic of Ireland trading as Musgrave Retail Partners Ireland, Musgrave Wholesale Partners, Musgrave MarketPlace and/or Musgrave Foodservices; in Northern Ireland we are talking about Musgrave SuperValu Centra NI Ltd trading as Musgrave Northern Ireland and/or Musgrave Distribution Ltd trading as Musgrave Marketplace and/or Musgrave Foodservices of Belfast Harbour Estate,1-19 Dargan Drive, Belfast BT3 9JG, in each case this includes a reference to the relevant subsidiaries, affiliates and their respective parent and subsidiary companies of those companies (“Musgrave Group”). We share your information within the Musgrave Group and with certain third parties as set out below to help us provide our services, comply with regulatory and legal requirements, and improve our products. Our main businesses include:
* MACE is part of the Musgrave group in Northern Ireland only
For the purpose of data protection legislation, we are the Data Controller of your Personal Data. In addition, where you provided Personal Data to a local store owner, the owner of the local store to which you supplied that data is also a data controller of your Information.
Personal Data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect and process any type of Personal Data you provide to us in the course of your interactions with us. You may have provided some of your Personal Data directly to us such as when you visited our website by volunteering Personal Data when subscribing to email alerts or by using our online feedback or other forms. We may also receive Personal Data about you from various third parties and public sources such as Social Media. This data may be collected by, or shared with, our trusted 3rd parties who manage some of these services on our behalf.
Personal Data we collect varies based on the services you use and includes, but is not limited to:
Personal Details: Name, Title, Gender, Date of Birth/Age,
Contact Details: Billing and Delivery Address, Email Address, Phone Number
Identification Details: Passport, Drivers Licence (where provided by you)
Contact Preferences: Mail, SMS, Email
Account Details: Account/Loyalty Number, Username, Password, Local Store
Transaction Details: online or instore
Financial and credit card information
Interactions with our Customer Contact Centres: Calls/Queries/complaint Records
Your survey & competition responses
Device information - Technical information, including but not limited to the type of mobile device you use, a unique device identifier (for example, IP address, your Device’s IMEI number, the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), our Application data, mobile network information, your mobile operating system, the type of mobile browser you use or time zone settings;
Details of your use of any of our Services or Sites including, but not limited to, traffic data, location data, weblogs and other communication data.
We may also use GPS technology or other similar positioning technology to determine your current location. Some of our location-enabled Services require your Personal Data for the feature to work. You can withdraw your consent to providing your location data at any time by turning off location services for the app in the settings of your device.
Your images or your car number plate on CCTV where you visit our premises or the premises of a store owner
and other Personal Data provided by you that is relevant to the provision of our services including our analysis of the data referred to above.
If you do not provide us with your Personal Data, we may not be able to provide you with certain services or respond to any questions or requests you submit to us via our website.
We collect Personal Data from you, when you:
Purchase products, services or vouchers through our websites (including when these are accessed from mobile devices) over the phone, store kiosks and/or in-store till points
Register an account with us
Interact with our Loyalty Program and associated services
Subscribe to newsletters, advertising, alerts or other services from us
Submit reviews or choose to complete surveys we have sent you
Engage with us via social media
Register or use our in-store WIFI (in any of our stores)
Enter our competitions, prize draws, surveys, questionnaires or promotions
Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes, or to attend an event we’ve organised
Visit our locations or car parks which usually have CCTV systems operated for the safety and security of both customers and colleagues
Browse our websites
Personal Data that we collect from Third Parties:
We may collect personal data from third party databases (for example for our fraud checks) or from other companies. This personal data helps us to manage our relationship with you as a customer for instance it helps us to manage your loyalty account and the loyalty programme benefits and related administrative requirements; review and improve the accuracy of the personal data we hold; and to ensure the effectiveness of marketing communications.
We work with third parties in relation to the provision of services to you (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Personal Data of Children:
Although visitors of all ages may navigate through our websites and services, we do not intentionally collect Personal Data from those under the age of 16, unless we are making it clear that this is what we are doing. We will always seek permission from relevant guardian. We store any data received for the specific purpose and will not further process or include for communications or marketing.
How we use Personal Data we collect
All Personal Data will be processed fairly and in keeping with the purposes for which it was obtained.
We will only process your Personal Data where we have a lawful purpose to do so, for example:
To enter into or perform our contract with you in relation to your use of our websites, provision of goods and services, to provide you with an account and for the benefits of our Loyalty scheme or shopping online;
In line with our legitimate interests to provide services and products to you, to provide our websites to you, to personalise services, to improve and monitor business efficiency, to communicate with you and to respond to any queries or requests you may submit to us;
Where you have given us your consent to do so, such as sending you rewards, exclusives and promotional material that you consent to receiving;
Where it is necessary to comply with our legal obligations; and
Where necessary for us to establish, investigate, exercise or defend a legal claim to which you are a party.
The below table includes the main purposes for which we process your personal data as well as the appropriate lawful basis. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
Purpose(s) for Processing
Legal Basis for Processing
To register you as a new user, maintain your account, verify your identity, and process renewals or amendments to terms;
To provide you with products and services;
To notify you about changes to our Privacy Notice;
To process job applications.
The processing is necessary to perform a contract or enter into a contract with you
To carry out any activities or disclosures to comply with
any regulatory, government or legal obligations;
To prevent, detect and investigate potential fraud, money laundering or other offences;
To investigate improper use of the Services;
To carry out activities necessary to the running of our business, including testing, network monitoring, staff training, quality control and any legal proceedings;
To exercise our right to defend, respond or conduct legal proceedings;
To achieve any other lawful purpose, including the sharing with third parties where you have given any consent required by law to such use.
The processing is necessary for us to comply with legal and regulatory obligations
To inform you of our promotions;
To contact you regarding the services provided by us;
To keep you informed about new services, developments, special offers, and discounts or awards which we believe may be of interest to you, or which you may be entitled to
To ask you to complete a Survey or market research;
To carry out direct marketing;
To send you alerts or newsletters that you have opted-in to receive;
To provide you, or permit selected third parties to provide you, with details about events hosted or co-sponsored by us or about events we feel may interest you
To contact clients regarding business opportunities.
Where you have given consent to the processing of your Personal Data – which you may withdraw at any time
Where your consent is not required, and you have not objected, the use of the data is necessary for our legitimate interest in managing our business including legal, personnel, administrative and management purposes provided our interests are not overridden by your interests.
To keep our sites and records updated;
To customise your experience on our services, or to serve you specific content that is relevant to you;
To carry out analysis of your details, in order develop our relationship with you and/or to develop and personalise the Services;
To develop our business and inform our marketing strategy;
To request customer feedback
To provide customer care services;
To ensure the safety and security of colleagues and customers and prevention or detection of unlawful acts
The processing is necessary to support our legitimate interests in managing our business, provided such interests are not overridden by your interests and rights
Banner messages and personalised adverts on other websites
We, and/or 3rd parties we engage on our behalf, may also target banners and ads to you when you are on other websites, apps and social media. We do this using a range of advertising technologies such as ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook, Twitter and Pinterest.
These will be based on information we hold, or your previous use of our services (for example, your search history, and the content you read on our sites) or on banners or ads you have previously clicked on. We do this to serve you ads that we believe you will be most interested in and prevent you from seeing ads that are unlikely to be of interest to you, or for products that aren’t available in your area.
If you don't want to see these ads, then you can either disable cookies in your browser, or reject cookies from the site you’re visiting. Please see our Cookies Policy for further details.
We, and/or 3rd parties we engage on our behalf, may make some decisions about you using your Personal Data which is based on profiling without our staff intervention (known as automated decision making).
You have the right not to be subject to a decision based solely on automated decision making which produces a legal or other similarly significant effect. However, this will not apply if the decision is necessary for a contract, authorised by law, or has your express consent.
In most cases, we use automated decision making in order for you to enter into a contract with us (such as automatic fraud screening), or in ways which won’t have a significant effect on you as an individual (such as our general analysis of data to gain insights into behaviours and characteristics of our customers).
You can request a manual review of the accuracy of an automated decision if you are unhappy with it. Please see the Contact Us section below for details.
Retention of your Personal Data
We will store your Personal Data only for as long as necessary for the purpose(s) for which it was obtained. The criteria used to determine our retention periods include:
the length of time we have an ongoing relationship and/or provide our services;
whether there is a legal requirement to which we are subject; and
whether the retention is advisable considering our legal position (such as regarding applicable statutes of limitations, litigation or regulatory investigations).
Please see the Contact Us section below if you wish to obtain further information concerning our retention periods.
Disclosure of your Personal Data
From time to time, we may share information relating to you with third parties in order to provide the Services. This may include the disclosure of information to any company in the Musgrave group or to third party social media companies, in the following manner:
We may share Personal Data relating to you with third parties engaged by us to provide or administer the Services and/or the Sites and/or the production of any promotional material which is permitted by law to be sent to you
In the event that we sell or buy any business or assets, in which case we may disclose this information to the seller or buyer of such business or assets;
If we or substantially all our assets are acquired by a third party, in which case Personal Data (as well as that of other customers) may be one of the transferred assets;
If we are under a duty to disclose or share information relating to you in order to comply with any legal or regulatory obligation or request;
Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies; Debt collection agencies or other debt-recovery organisations;
Third parties for joint promotions with that third party. Third parties shall be responsible for their own compliance with applicable privacy laws;
We may also disclose Personal Data relating to you to our advertisers in order to provide you with targeted advertisements, including social media and digital advertisers
We may use and share data relating to groups of customers, to enhance our understanding of customer behaviour and enable us to improve our service or the Services in general.
Unless you indicate otherwise, to advise you of promotions and other goods and services offered by us and/or our suppliers or programme partners or other trusted partners which may be of use or interest to you or your household; and
In order to:
enforce, apply or investigate potential breaches of this Policy and/or any applicable terms relating to the Services; or
where necessary for our legitimate interest to protect the rights, property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, where we are satisfied that it complies with applicable privacy laws.
We may associate any category of information with any other category of information and will treat the combined information as Personal Data (and/or Your Information, as appropriate) in accordance with this Policy for as long as it is combined.
We will not sell your personal data to any third party.
International Data Transfers
We may transfer and/or store Personal Data related to you to a destination outside the European Economic Area (“EEA”) from time to time. In this context, this Personal Data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Any transfer of Personal Data relating to you to a location outside the EEA is made in accordance with data protection law. Specifically, such transfers to locations that are not in receipt of an adequacy decision are only ever made lawfully by way of the European Commission’s Model Contractual Clauses. More information and a copy of the Model Contractual Clauses are available on the European Commission’s website.
Personal Data collected by other third parties and links to other sites
We work with certain third parties to provide goods and services, such as eShops, Digital Advertising. These companies may, from time to time, collect Personal Data directly from you to use their services, or for their own marketing and tracking purposes and they may collect this from Personal Data you provided on our websites.
Our websites may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any Personal Data to those websites.
You have several rights in relation to your Personal Data under the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and the UK Data Protection Act 2018 which may be subject to certain limitations and restrictions.
You have the right to request access to and rectification or erasure of your Personal Data, data portability, restriction of processing of your Personal Data, the right to object to processing of your Personal Data where processing is based on consent or our legitimate interests, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages. If you reside outside of the European Union, you may have similar rights under your local laws.
We will respond to any valid requests within one month, unless it is particularly complicated or you have made repeated requests in which case we will inform you of any such extension, together with the reasons for the delay. You will not be charged a fee to exercise any of your rights unless your request is clearly unfounded, repetitive or excessive, in which case we will charge a reasonable fee in the circumstances or refuse to act on the request.
Please be aware that we may need to verify your identity before providing any Personal Data to you. We may need to do this to protect your data. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently.
If you wish to exercise any of these rights, please contact us (see Contact Us below).
Keeping your Personal Data secure
We are committed to protecting the security of your Personal Data. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and implement additional security features as new technologies become available. Where we have given you a password which enables you to access certain parts of our systems or sites, you are responsible for keeping that password confidential. We’ll never ask for your secure personal or account data by an unsolicited means of communication. You are responsible for keeping your personal and account data secure and not sharing it with others.
Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our website. Any transmission of Personal Data is at your own risk. Once we receive your Personal Data, we use appropriate security measures to seek to prevent unauthorised access or disclosure.
Changes to our Privacy Notice
We reserve the right to change this Privacy Notice from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Notice. However, if we make material changes to this Privacy Notice we will bring this to the attention of the users of the services and sites.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to our Data Protection Team at Musgrave Group , Musgrave House, Ballycurreen, Airport Road, Cork, T12 TN99 or by email to: firstname.lastname@example.org