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Frequently Asked Questions

Online Shopping

Shoppers can browse our online store and view national offers without signing in or registering for an account. However, to view the local offers available to you, we need to know your preferred SuperValu store(s) and that is why we ask customers to select a specific store.

To view offers available to you at your local SuperValu, sign in or register for an online account here.

Each store’s Delivery slots are available on a first-come, first-serve basis. A range of time slots are available across the week for your convenience or customers can consider using our Click & Collect service as an alternative.

Many national SuperValu offers are available online as well as in-store. However, our local stores also have additional offers of their own, which are also available to online customers. In addition, any offers or promotions running in-store on the day of your Delivery or Click & Collect order will be applied.

Our teams of in-store personal shoppers pick each customer’s online shop to meet their specific requirements, including any guidance around selecting items such as fruit, vegetable or meat produce and delivering the shop right to your door. To ensure we continue to offer a ‘best in class’ service, a minimum charge of €50 applies to all Delivery orders. There is no minimum order needed to avail of our Click & Collect service.

Placing an Order

To save time, you can duplicate an order you previously placed online and create a new active order.

  1. Sign into your SuperValu.ie account. You can register for an account here.
  2. On the top right-hand side, click or tap the Your account menu.
  3. Click or tap My orders >.
  4. Under Previous Orders, select the appropriate order and click or tap View details.
  5. On the right-hand side, under Order Contents, click or tap Add all to trolley.
  6. Once you select a new delivery or collection slot, all items will be added to your trolley.

Orders can be amended right up until midnight before your selected delivery or collection date.

  1. Sign in to your SuperValu.ie account.
  2. On the right-hand side, click or tap the Your account menu.
  3. Click or Tap My orders >. Under Active Orders, select an active order and click or tap Update details.
  4. To add items, click or tap Browse aisles, Special offers or use our Search tool. When you’re done, click or tap the trolley icon and select Checkout.
  5. On the order screen, there are a number of additional options:
    • Change Checkout Details: Use to apply a voucher or Gift Card or change your payment details. Note: You will need to complete the Checkout process again but you will not be charged a second time.
    • Cancel Order: This will fully cancel your order.
    • Click & Collect: Click or tap Change to select an alternative collection day and time or to switch to our Delivery service.
    • Order Contents: Click or tap Add Contents of Trolley to add items to an active order.

SuperValu has an extensive range of products online and it can take time to find everything that you need. Use our Search tool to find products by name, and then filter by brand, Special Offers or Usuals.

Category and product pages also include a Can’t Find It? Ask your Personal Shopper section at the end of most pages where you can request specific items be added to your shop as it is being picked in-store.

If you don’t receive your Order Confirmation email within a few minutes of placing your order, check your Spam folder to ensure it has not been diverted there for any reason.

Your order details, including confirmation of your delivery or collection slot is available in the My orders section of your online account. If needed, you can also contact our Customer Service team, who may be able to help you further.

Technical Issues

If you’re having difficulty signing in to your SuperValu account, please ensure you are using the correct and your most recent login details.

If the email is correct but you have forgotten the password, please use the Forgot Password link. An email will be sent to the corresponding email address with a reset link. Follow the instructions to reset your password. We recommend using a combination of letters, numbers and symbols to ensure maximum account security.

You can use multiple vouchers and discount codes on a shop; however, you must meet the total combined minimum spend for each voucher.

On the Checkout screen, enter the voucher / coupon details to redeem your offer(s). If the details do not work, please ensure the voucher code / coupon code has been entered correctly. Otherwise, get in touch with our Customer Service team.

You can add a new card to your SuperValu account as you pay and checkout an order. If you choose to save your card details, the card will be saved to your account under the Payment methods section.

Receiving Your Order

If you have any issues with your order, you can contact the SuperValu helpdesk by email, phone or chat at the details below.

Sign in to your SuperValu account and in the My Account section, click or tap Personal Details. Click or tap Add a new address.

You can also change your delivery details or switch to our Click & Collect service before you reach the checkout. On the Trolley page, select Change Details, and change or update your delivery address or choose a different service.

From time to time, the products you selected may not be in stock and our Personal Shoppers will choose a suitable alternative. If you’d prefer not to get substitute products, you can update your preferences under the Preferences section in My Account. By ticking this box, you are ensuring you will not receive a substitute for any product not in stock in your local store.

Still Need Help?

Email your query and order reference number (if needed) to:

onlinehelp@supervalu.ie

Our Online Shopping customer support team will

get back to you within 24 hours.

Call us on LoCall 1890 456 828

to chat our customer service team.

Mon-Fri: 9h - 21h

Sat: 9h - 18h

Sun: 11h - 17h

Click on Chat with us on the bottom of your screen for live support.

Mon-Fri: 9h - 21h

Sat: 9h - 18h

Sun: 11h - 17h

 
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