Christmas FAQs

How do I order my turkey for Christmas?
  1. Sign In or Register: Start by signing into your SuperValu account or creating one if you’re a new user.
  2. Choose Your Slot: Go to the Welcome tab at the top of the page to select your preferred store, choose delivery or collection, and pick a date between 21st and 23rd December, along with a time slot.
  3. Add Items to Your Trolley: Use the search bar or browse through aisles to find your products. All turkey options are located in the Christmas section.
  4. Checkout: Complete the checkout process to confirm your order.

Important: Turkeys must be ordered by 8th December, and you will not be able to change your turkey selection after this date. On the day you place your order, we pre-approve your card to ensure it is valid. We will seek to authenticate (but not charge) 115% of the order value from your bank to cover your shop. This practice aligns with the EU Payment Services Directive. You will be charged on your delivery/collection date after your order has been picked in-store.

I can’t see any turkeys in my store. How can I order one?

Turkeys are available for online orders in select stores only. Please see the full list of participating stores here. If your store isn’t on the list, you can still pre-order a turkey by visiting your local SuperValu in person.

How will the Half Price Turkey voucher apply?

If you’re a Real Rewards member and have collected 500 turkey tokens, a half price turkey voucher will automatically be added to your account.

To use this voucher on your Christmas order, follow these steps:

  1. Modify Your Order: As your order date approaches, go to your account and select Modify Order.
  2. Apply the Voucher: In the Vouchers & Coupons section at checkout, locate the turkey voucher and click Apply. The discount will then appear in the Order Summary.
  3. Complete Checkout: Finish the checkout process to save your modified order with the applied discount.

For more information about Half Price Turkey and collecting tokens click here.

Can I get my turkey delivered on Christmas Eve?

Unfortunately, home delivery for turkeys is only available on the 21st, 22nd, and 23rd of December. If you need your turkey specifically on the 24th, you can place an order in-store for collection on Christmas Eve.

Can I add items to my order after it has been placed?

Yes, you can modify your order even after it has been placed. Follow these steps:

  1. Open the confirmation email you received and click the “Modify Order” link at the top. Alternatively:
  2. On desktop, go to My Orders in the main navigation bar.
  3. On the app, select the My Orders tile on the main page.

Please note that turkey orders cannot be modified after 8th December, so ensure your selection is final by then. Once in your order, you can add or remove other products and apply Real Rewards vouchers or your half-price turkey voucher if eligible.

How late can I update my order?

You can modify your order until midnight on the evening before your selected delivery or collection date. However, turkey orders cannot be modified after 8th December, so please ensure your selection is correct before this date. Be sure to complete the checkout process to save any changes.

Can I collect my order from a different store?

Once your order is placed, you cannot change the store for collection. Please ensure you select your preferred store before completing your order. Note that turkey orders are final as of 8th December and cannot be changed or moved to another store after this date.

Can I pay using a One4ALL gift card?

Unfortunately, One4All gift cards are not accepted for online payments.

Can I order a Christmas gift card online?

Christmas gift cards cannot be ordered online from your local store. However, you can order them directly online here.

For more information, please visit our FAQs page