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Technical Issues

My SuperValu app has stopped working, what do I do? If your SuperValu mobile app has stopped working, go to your app store and check for any available updates.
I forgot my password, what do I do? Go to the log-in screen, then click Forgot Password. An email will be sent to you to create a new password. Once you create a new password, log-in as normal. PLEASE NOTE that if you change your password here, it will also change your Real Rewards password and vice-versa.

If you are still having issues you can contact the SuperValu help desk by email at [email protected], by phone at 0818 456 828, or by Chat With Us feature at the bottom of your screen.
I need to get in touch with SuperValu about my order. What should I do? You can contact the SuperValu help desk by email at [email protected], by phone at 0818 456 828, or by Chat With Us feature at the bottom of your screen.
I am having trouble registering/logging in, what's wrong and who can help me? Firstly please ensure you are using your correct and most recent login details. If you registered with us over 18 months ago, and haven't used your account since, then you may need to re-register. If you are trying to register but you are getting an EMAIL ADDRESS IS ALREADY BEING USED message, this means SuperValu has your email address already. All you need to do is go to the log-in screen and click “Forgot Password” to create a password for your account. An email will be sent to you to create a new password. Once you create a new password, log-in as normal. Remember that if you change your password here, this will also change your Real Rewards password and vice-versa.

If you are still having issues you can contact the SuperValu help desk by email at [email protected], by phone at 0818 456 828, or by Chat With Us feature at the bottom of your screen.

I added an item to my trolley but it is not in my trolley now, what should I do? This likely occurred because you weren't logged in or didn't have a store or a slot selected. Please ensure you are logged in and have a store and a slot selected before you add any items to your trolley.
I've tried to apply my vouchers/coupons but the discount doesn't work. What should I do? There could be a number of reasons why you may be having issues.
  1. Firstly, check that you have applied the correct voucher/coupon code.
  2. Check that your voucher/coupon is valid for the day you receive your order.
  3. Check that you have met the minimum spend for the voucher (or do not have other vouchers applied) taking note that vouchers cannot be redeemed against Alcohol, Tobacco, Medicines & Baby Formula.
  4. If you are still having issues you can contact the SuperValu help desk by email at [email protected], by phone at 0818 456 828, or by Chat With Us feature at the bottom of your screen.
I haven't received my Order Confirmation email. What should I do? If you don’t receive your Order Confirmation email within a few minutes of placing your order, check your Spam folder to ensure it has not been diverted there. Your order confirmation details are available in the My orders section of My account.

If you are still having issues you can contact the SuperValu help desk by email at [email protected], by phone at 0818 456 828, or by Chat With Us feature at the bottom of your screen.